Brand Transparency Taken to the Limit

Brand marketers are in the throes of deciding how transparent their brand must be. This is a significant issue in many boardrooms around the globe. A close friend was in Turkey last week, and sent me the photo below of the Oscar Watch store in Istanbul… they actually sell “Genuine Fakes”. Talk about transparency… they are making money on telling the truth.

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June 15, 2011   No Comments

For BP, Being "Beyond Petroleum" Depends on How They Act

By now, there has been a lot reported and written about BP. The branding debate has been about whether their “Beyond Petroleum” proposition can be sustained. The answer lies in how they choose to act.

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May 21, 2010   2 Comments

Hero Apricot Preserves Have Lost Me as a Loyalist

What turns me off is when a manufacturer tries to pull the wool over my eyes.

One of my little sins has been buying Hero preserves from Switzerland. I first discovered the brand in France years ago. It is an upscale line of jams and preserves that has amazing quality and consistency. That ended this week. They just totally changed the product to become a “fruit spread” instead of a “preserve” and tried to make their package for the lower quality product look as identical as possible to the original. I can guess at why they did this, but the reason isn’t important. By trying to fool me into sticking with them (like I wouldn’t notice) they jeopardized our “relationship.” It’s not the product that I am mad at. It’s the Hero brand. They tried to pull the wool over my eyes.

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May 16, 2010   19 Comments

Toyota Finally Listened… but the Credit Accrues to their Lexus Brand

Today, the Lexus suspended sales of the GX 460 because a Consumer Reports issued a “Don’t Buy” warning due to rollovers in their testing. Toyota is finally listening, but consumers may give the credit to the Lexus brand, and not the parent brand – Toyota. [Read more →]

April 14, 2010   29 Comments